Refund and cancellation policy

This policy explains how free trials, cancelling, changing plans and refunds work for Profynix plans. It forms part of our Terms of service.

1. Free trials

Some plans come with a free trial (currently 14 days). No card is needed and nothing is charged. When the trial ends, your company becomes read-only until you choose a paid plan. You keep all your data.

2. Cancelling

• You can cancel at any time in the app (Settings → Plan) or by emailing hello@profynix.com.
• Cancelling stops the next renewal. You keep your plan until the end of the period you've already paid for. After that, your company becomes read-only: you can still see and export everything.
• Cancelling doesn't delete your data. If you want your company and its data deleted, ask us (see our Privacy policy).

3. Refunds

New subscriptions: 7-day refund. If you ask within 7 days of the first payment for a new subscription, we'll refund that payment in full. Your company then becomes read-only. This applies once per company, to the first payment only, not to renewals or upgrades.

After that, no refunds for part-used periods. Payments cover the whole billing period (a month or a year). If you cancel or downgrade during a period, we don't refund the rest of it; you keep your plan until it ends.

When we always refund. Whatever the timing, we'll refund you if:

• you were charged twice for the same thing, or charged the wrong amount;
• you were charged after you'd cancelled, because of an error on our side;
• the Service was unavailable or seriously faulty for a large part of a period because of a problem on our side, and we couldn't fix it within a reasonable time (we may refund the affected part instead);
• we end your account without you having broken our terms (we refund the unused part of the period);
• the law where you are gives you a right to a refund.

AI credits. Credits, including those included in a plan and top-up credits, aren't refundable, can't be exchanged for cash and can't be transferred to another company, except where a payment is refunded under the rules above. When a top-up is refunded, its unused credits are removed.

4. Changing plans

• Upgrading (a higher plan, or switching from monthly to yearly) starts straight away. You pay the new price less the unused part of your current paid period.
• Downgrading takes effect at the end of the period you've paid for. Nothing is refunded for the current period.

5. Billing periods and currency

• Plans are billed monthly or yearly. Our prices are set in US dollars. Where we support it (for example in Nigeria), you pay in your local currency at an exchange rate fixed when you pay, and any refund is made in the currency and amount you paid.
• Discount codes can't be exchanged for cash.

6. If a renewal isn't paid

Profynix doesn't keep a card on file. On your renewal date we send a link to pay. If it isn't paid, your company becomes read-only (you can still see and export everything) and we send reminders. Paying the renewal restores full access straight away.

7. How to ask for a refund

Email hello@profynix.com from your account's email address with your company name and the payment reference from your receipt (Settings → Billing in the app). We'll reply within 5 working days. Approved refunds go back to the card or account you paid with, through our payment provider, Flutterwave. Your bank may take a further 5 to 10 working days to show it.

Please contact us before raising a dispute or chargeback with your bank; it's usually faster. If a chargeback is raised, we may pause the account while it's resolved.

8. Agreed terms

If you have an order form or invoice terms with us, the cancellation and refund terms in that agreement apply where they differ from this policy.